Reference Quantity: ST0031

Particulars of normal

Overview of the occupation

An Auto Glazing Technician repairs and replaces windscreens within the full vary of automotive autos on the street at present. All new entrants to this occupation shall be required to achieve a primary understanding of glass information, abilities and behavior earlier than shifting into superior methods to make sure all autos are labored on safely. With advances in car security via Superior Driver Help Methods (ADAS) being built-in into the car windscreen: technicians want a excessive stage of technical information on car mechanical, electrical and trim programs and the connection they’ve with the windscreen within the management of the car. Auto Glazing Technicians must have a full understanding of enterprise operations throughout the business and their very own position throughout the enterprise to help wonderful customer support. Technicians may very well be employed in a variety of various conditions together with Nationwide Windscreen Corporations, Impartial Windscreen Corporations, Physique Restore Outlets and Important Franchise Dealerships. Relying upon the complexity of the restore state of affairs; they may very well be working from a completely outfitted workshop or a completely outfitted service car finishing the restore substitute on the buyer’s premises. A totally educated Cell Technician might want to have a present driving licence and may anticipate to work on a roster together with some weekends.

Entry Necessities

Particular person employers will set the choice standards for candidates to the business.  Employers shall be in search of candidates with expertise or an curiosity within the business, who can work on their very own initiative demonstrating guide dexterity mixed with good customer support abilities.


Technicians could have the next capabilities:

Data and understanding of:

  • Strategies of automotive glazing development together with: laminated and toughened glass, polyvinyl Butyral (PVB) interlayers, photo voltaic management glass recognising how they behave on impression and the way the several types of glass could be processed for restore after manufacture
  • The totally different terminology utilized in glazing system akin to glass identification markings, direct glazing, heated screens (entrance or rear), integral antennas, hydrophobic coating understanding their properties and restore process and precautions
  • The varieties of drawback that may happen within the substitute of mounted and opening automotive glass and the way these issues could be overcome
  • Related evolving applied sciences, present Car ADAS programs, mechanical, electrical and trim programs together with diagnostic and calibration
  • Why it is vital to be conscious of airbags, how to establish their presence and what precautions must be taken when working close to them
  • Car energy and transmission programs together with Hybrid / Electrical Car Know-how
  • Codes of apply referring to the substitute of auto glazing programs
  • The right way to entry and interpret technical knowledge sheets
  • Why you will need to establish appropriately the zone the place the harm lies and the way this impacts the feasibility of restore and the varieties of motion that may be taken to rectify windscreen harm.
  • Strategies by which glass could be fitted to a car, the best way to examine suitability of the automotive glass towards car and job specification
  • Particular terminology and know-how utilized in glazing on car doorways together with varieties of membranes used on the within of doorways, glazing regulator and retaining mechanisms, and identification of reset procedures for door glazing programs
  • The minimal period of time required after set up earlier than the car could be pushed
  • The right way to Connect with OBD port in autos to entry Can Bus system and recognise applicable Diagnostic and calibration processes and the vary of kit used to diagnose and calibrate autos in static and dynamic conditions
  • The varieties of instruments and gear utilized in automotive glazing at what they’re used for
  • Different Auto Glazing supplies, their utility and traits together with windscreen resins and urethanes
  • How the Auto Glazing business operates and their very own contribution to the enterprise targets
  • The complete buyer journey and offering wonderful customer support in keeping with firm values
  • Using buyer relationship administration programs, cost programs, inventory management programs and different applied sciences used within the enterprise operation
  • Well being and security at work together with: security acts, rules, pointers, danger evaluation, hazard and danger identification, protected working practices and accident and emergency procedures that can allow the technician to handle well being and security throughout the enterprise and their very own position
  • The sectors tasks to function in sustainable approach to defend the setting

Expertise to:

  • Accurately establish the shopper’s car and assess the glazing set up to establish and make sure the necessities of the restore or substitute in keeping with job specification or technicians prognosis
  • Be capable to put together the car and web site to make sure damages to folks, car and supplies are minimised
  • Be capable to appropriately document data on the preparation of the work web site and car and that the proper gear and supplies together with substitute glass are ready and prepared for use
  • Accurately take away current glass and different parts and supplies utilizing probably the most applicable technique and retailer eliminated parts and supplies appropriately
  • Put together the aperture to obtain substitute glazing merchandise
  • Substitute or restore the car glazing to appropriate specification
  • Establish discrepancies between the finished work and specs and agree actions with the shopper and appropriately document data available over to buyer
  • Throughout handover totally clarify to the shopper the necessity for the car not for use throughout the curing interval for adhesives
  • Interpret knowledge and diagnose faults within the car ADAS system and windscreens utilizing a full vary of diagnostic gear related via the OBD port to entry car Can Bus System
  • To take away and substitute parts on autos with totally different energy and transmission programs together with Hybrid / Electrical Car Know-how in keeping with authorised restore schedules when associated to the glazing restore
  • Establish and order the proper Auto Glazing merchandise and supplies to specs
  • Take away and substitute Auto Glazing parts on autos in keeping with authorised work strategies
  • Arrange, calibrate and take a look at car ADAS programs to specs following restore in dynamic and static conditions
  • Prioritise personal work to satisfy the wants of the enterprise and the buyer
  • Handle communications with prospects and colleagues to make sure that all data is obtained in identification of restore or exercise in order that it manages buyer expectations and helps buyer to a passable restore final result
  • To have a duty to make use of all programs concerned in enterprise operations together with cost programs and cling to firm procedures by sustaining all data with a view to present environment friendly operating of the enterprise when doing so
  • Mentor inexperienced and junior workers when the position requires
  • Lead on Well being and Security throughout the organisation together with the protection of colleagues, prospects and self
  • Be certain that all surplus supplies or particles are faraway from the car and work web site and disposed of appropriately
  • The right way to present danger assessments for every restore state of affairs paying specific consideration to particular concerns regards to site visitors administration and hybrid autos

Behaviours within the office:

  • To guide on and constantly display protected working practices in any respect occasions
  • To behave professionally offering wonderful customer support in keeping with organisations values and at all times apply these
  • To constantly function on the highest requirements of workmanship
  • Exhibit a constructive angle to work via good time protecting, private presentation and a diligence of their duties
  • To work independently while utilizing their very own initiative in all conditions
  • Function as an efficient group member taking duty for their very own actions and help others within the group
  • A willingness to study new issues and sustain with advances in know-how
  • Work constantly to obtain private efficiency indicators that contribute to obtain desired firm efficiency.
  • Undertake personal actions to realize statutory rules in relation to environmental sustainability


An Auto Glazing Technician Apprenticeship would usually take three years to finish.


Apprentices with out Degree 2 English and Maths might want to obtain this stage previous to taking the endpoint evaluation.


The Apprenticeship Commonplace is Degree 3

Assessment date

The Apprenticeship Commonplace shall be reviewed after 3 years as a result of fast advances in know-how dealing with the sector presently.

Crown copyright © 2022. Chances are you’ll re-use this data (not together with logos) freed from cost in any format or medium, below the phrases of the Open Authorities Licence. Go to


Leave a Reply

Your email address will not be published. Required fields are marked *