This occupation is discovered within the bicycle trade, which in the UK employs a number of thousand individuals. Bicycle mechanics may fit in impartial bicycle outlets, rent centres, bicycle workshops and bigger non-specialist retailers, in addition to for sports activities golf equipment, race groups and bicycle-tour operators and different bicycle associated organisations. Biking is on the rise as a method of transport and as a leisure exercise, with an rising vary of bicycles on provide – some with complicated expertise, making it an thrilling and assorted trade to work in.
The broad objective of the occupation is to construct, restore and repair all types of bicycles – for instance street, mountain, hybrid, recumbent, disabled tailored, electrical and different human powered street and off-road automobiles. As a definition, bicycles are human powered street automobiles with a various variety of wheels; this may embody uni-cycles, tricycles, quadricycles and so forth. Electrical bicycles are electrically assisted or tailored bicycles versus electrical bikes. They work in bicycle outlets, devoted workshops, within the subject for bicycle racing groups or independently as cellular mechanics and different areas the place bicycles play a outstanding half.
When a bicycle is introduced in for restore or service or when an ‘in-house’ bicycle must constructed, rebuilt or repaired, they run diagnostic checks to find out the reason for the issue, after which take the required steps to repair it. When elements aren’t out there at hand, they’ll instigate the order for them to be obtained from a distributor or producer. Typically bicycle repairs might be so simple as changing cables or tyres, however generally they will require extra difficult procedures like adjusting a body or repairing brakes and gears. They could construct bicycles or wheels from scratch. Whether or not a restore or construct they should full security checks. They could or might not work together with prospects relying on the office, this may occasionally embody speaking to the client to assist determine the fault, offering estimates – recommending when it’s economically viable to restore and/or the handover of the constructed/repaired bicycle with an evidence of the work accomplished. They might want to full documentation, for instance regarding the work accomplished or guarantee claims.
Of their day by day work, an worker on this occupation interacts with different bicycle mechanics (relying on measurement of operation) and suppliers; interacting with prospects/purchasers is normally a part of the position.
An worker on this occupation can be liable for liable for finishing work beneath the supervision of a senior mechanic or different administration construction relying on the organisation. The work might be bodily demanding and includes utilizing numerous instruments and chemical compounds, like cleansing merchandise and greasing brokers. Working in a way that ensures the well being and security of self and others is important.
KSBs
Information
K1: The categories, functions and distinctive traits of all forms of bicycles, tricycles, recumbent and different pedal, hand and electrically-assisted powered bicycles (e-bikes), different derivatives and the related expertise
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K2: Diagnostic and evaluation rules required to service, restore and modify the mechanical features of bicycles to satisfy producer specs and prospects’/purchasers’ necessities
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K3: The most recent developments to bicycles, bicycle parts and instruments and gear
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K4: Laws and required compliance throughout the bicycle trade, together with bicycle Rules (e.g. BS ISO 4210.2 (2015), commonplace for electrical bikes EN15194 (2015), and all future modifications/updates; the secure disposal/recycling of related waste (together with waste oils, cleansing fluids, batteries, tyres, and many others.)
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K5: Bicycle restore store operations together with ordering, inventory management, appropriate use of documentation corresponding to receipts, order varieties, restore varieties
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K6: Sorts of buyer interplay and customer support strategies together with when to contact the client, the tone that needs to be adopted, appropriately timed and observe up communication – each verbal and properly written; adjusting method to take account of shoppers’/purchasers’ wants together with cultural necessities
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K7: Ideas of promoting and upselling bicycle and bicycle merchandise and calculating reductions
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K8: Well being & Security laws, coverage and apply; guide dealing with, Management of Substances Hazardous to Well being (COSHH); how to make sure the security of shoppers and mechanics (threat/hazard identification); appropriate use of Private Protecting Tools (PPE)
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K9: Operation of guide/laptop reserving methods and EPOS (Digital Level Of Sale) methods
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K10: The rights and duties of an worker and employer, together with consciousness of Equality and Range Laws
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K11: Costing rules, price hierarchy of applicable elements, evaluation of part compatibility, time required to repair; summarising in a quote
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K12: Producer specs – when and the place to make use of them
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K13: Ideas of dealing with hazardous items together with Lithium ion batteries, their secure dealing with, storage & transport of broken gadgets, emergency procedures, understanding when to ask for third occasion recommendation
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K14: Customary working capabilities of bicycles in regular use, when failed or is just not match for objective, corresponding to elements that repeatedly break or go lacking and have to be changed, together with chain put on options
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K15: Responsibility care to prospects e.g. Well being & Security
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K16: Data expertise functions used within the bicycle workshop atmosphere, together with excel, databases and search engines like google
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K17: Producers’ and organisations’ guarantee insurance policies, what they cowl and what they don’t and procedures that should be adopted
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K18: Challenge administration strategies; planning and the significance of assembly challenge deadlines
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K19: Investigating causes of defects and upkeep points; drawback fixing
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K20: Who to contact about frequent defects and deal with them
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Expertise
S1: Use specialist bicycle diagnostic gear to determine fault and formulate a plan to unravel the issues; figuring out when it’s uneconomical to proceed
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S2: Use cycle workstand accurately to securely and securely maintain a bicycle on the suitable a part of the body
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S3: Service a cup and cone kind hub, figuring out worn elements and proper replacements
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S4: Take away and change sealed cartridge bearings utilizing applicable instruments
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S5: Service cable operated brake methods, accurately sizing and routing cabling utilizing the right spare elements and torque settings
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S6: Bleed open/closed hydraulic brake methods
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S7: Service derailleur gear methods, accurately sizing and routing cabling utilizing appropriate spare elements and torque settings; straighten a derailleur hanger
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S8: Faucet the crank arm threads
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S9: Determine the totally different requirements of cranks and backside brackets; take away and change crank arms, backside brackets and faucet and face the underside bracket shell
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S10: Determine chain put on; assess compatibility points, taking account of chain line and accurately break up and set up a fast hyperlink based mostly chain
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S11: Tape street handlebars
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S12: Take away and change a set of forks, taking account of the right approach to minimize a fork steering column to measurement. Hydraulic fork servicing, disassemble/clear stanchions and cartridges and re-grease correctly
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S13: Take away, change and repair a headset, taking account of sizing requirements
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S14: Carry out alignment checks to a bicycle body
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S15: Hand-build a wheel of differing complexities (for instance from easy 3-cross to producer particular wheel methods) within the patterns required for non-disc, entrance disc and rear disc to the required tolerance and accurately dished and tensioned
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S16: Arrange, servicing and adjustment of inside hub gears
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S17: Conduct high quality assurance examine of construct/restore work accomplished
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S18: Full handover as soon as of accomplished construct/restore is completed, together with advising on additional and future work required, adjustments to operation, required on-going upkeep and full paperwork as applicable
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S19: Serve prospects/purchasers on any required space of the shop; refer them on to a extra senior colleague or to ask for assist; search after market gross sales
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S20: Talk by way of appropriate means with prospects (phone, textual content, e mail, social media) as a way to guarantee good service is maintained
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S21: Use catalogues (onerous copy and on-line) to determine elements and order to fulfil prospects wants
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S22: Use guide system and workshop diary and full any related paperwork
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S23: Take care of complaints, following employer and producers insurance policies
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S24: Determine when one thing has failed or is just not match for objective
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S25: Preserve correct device upkeep and normal workshop cleanliness and tidiness
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Behaviours
B1: Have a security first behaviour – all the time use applicable security gear and PPE and has prospects’ security in thoughts
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B2: Work effectively as a member of the workshop staff; takes account of deadlines; takes accountability to cope with or report points
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B3: Behave in an method that aligns with the corporate ethos, together with immediate timekeeping, sensible presentation of self and dealing space and good private hygiene
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B4: Takes accountability for conserving personal data and abilities updated
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B5: Act with integrity, actually advising prospects; demonstrates a ardour for bicycles
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B6: Acts as a accountable advocate for the enterprise
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B7: Outcomes–pushed angle, working in an efficient and environment friendly method as a way to adjust to contractual phrases and buyer expectations
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B8: Receptive to constructive suggestions from friends & administration and proactive in giving applicable suggestions to others
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