Reference Quantity: ST0269

Particulars of normal

The rent sector for Plant, Instruments and Gear (PTE) affords a service to each business and home prospects. It gives specialist plant, instruments, equipment or tools on brief or long-term rent to hold out particular duties throughout the development and different sectors together with mechanical, electrical, amenities administration and civil engineering.

Predominately, prospects are these from the business Building and allied industries and the kind of product employed may vary from powered hand instruments e.g. a Concrete Breaker to equipment akin to Excavators & Loaders as much as a tower crane with a professional operator. The rent sector employers vary from small native corporations with fewer than 10 staff as much as massive nationwide organisations. Some corporations specialize in only one tools kind (akin to cranes) and others supply a variety of over 2000 merchandise servicing all business sectors and home prospects.

The Rent Controller is essential to the success of their organisation and one of many details of contact for the purchasers. They normally report back to a Depot Supervisor who gives assist and recommendation to the Controller on harder queries and likewise work as a part of a group which generally features a depot supervisor, supervisor(s), upkeep employees and supply employees. Rent Controllers have an in-depth technical product information when it comes to operation of the tools, well being, security and environmental issues and may advise prospects on the best plant, instruments or tools for a job and easy methods to use it. They perceive the particular necessities of the sectors by which their prospects function e.g building web site CPCS playing cards for crane operators. The position has a duty of being one of many primary sources of technical recommendation and instruction for purchasers and the individual answerable for guaranteeing inventory is maintained to the required normal, serving to to make sure that all authorized, well being, security and environmental necessities are met. They’re nonetheless supported by the Depot Supervisor in additional complicated enquiries and non-standard processes.

The Rent Controller (PTE) typical duties embody:

  • Offering technical data to business building and home prospects to assist them choose and use appropriate tools for the deliberate actions e.g. Well being & Security in operation, directions to be used, suitability for building web site and venture, transportation necessities;
  • Making certain tools for rent is compliant with Well being & Security necessities e.g. PAT testing, inspections and operational testing, plant operator web site playing cards;
  • Finishing contract documentation at each on-hire and off-hire phases together with all authorized and well being & security documentation;
  • Processing funds together with calculating rent & rental prices (differ relying on home or business building shoppers), harm prices, fraud prevention measures and insurance coverage funds.
  • Being a central level of knowledge for colleagues when it comes to inventory management, upkeep, staffing (of driver-operated building plant) and supply/assortment necessities;
  • Dealing with business and home buyer technical enquiries and complaints.

KNOWLEDGE A Rent Controller (PTE) is aware of and understands:

The position of PTE rent in every of the sectors they serve e.g. building, amenities, mechanical contractors;

The product vary(PTE), working strategies, technical specs and the way they’re utilised by their prospects on completely different initiatives.

Firm Their firm providers, construction and programs, and their position inside it, together with employment rights and obligations.

The authorized necessities, firm procedures, rent phrases and situations, protocols and codecs regarding the availability of technical and security data and recommendation;

Authorized and firm necessities for making use of well being, security and environmental within the office and for the preparation, provide, use, and storage of PTE e.g.  PUWER laws, poisonous substances, upkeep, testing.

Contract rent phrases and situations incl. harm, loss and theft.

Well being, Security and Environmental

How the Well being and Security at Work Act applies to their position together with product upkeep well being & security requirements and product useage dangers in a variety of web site situations. This consists of areas particular to noise, chemical compounds, oils, hearth, Working Time Laws, working at top, security processes, guide dealing with, security administration, threat evaluation and hazard identification;

The environmental affect of the merchandise (plant, instruments and tools) out there for rent by the corporate;

The accident and emergency response procedures together with the place the surroundings is affected.

Rent Processes

Easy methods to course of rent transactions together with completion of contract documentation for on-hire and off-hire, elevating requisitions and tools supply procedures;

The strategies of making ready, creating and shutting orders for rent and dispatching together with the checking of progress and the file holding processes for misplaced hires.

Inventory Administration Processes

Firm rent fleet administration programs to make sure well timed supply/assortment of merchandise, spares, employees;

PTE availability and the way they’re maintained, used and saved;

Product testing strategies and checks to be carried out pre-handover e.g. PAT check expiry date, tyre strain checks

Strategies to regulate and maximise tools availability.


Firm rent cost coverage, pricing procedures, cost strategies and procedures, transaction safety;

Fraudulent rent techniques and firm prevention procedures.

Know-how, IT and Knowledge How know-how, IT and programs are used throughout the rent sector, the advantages of those and the way they’ll enhance manufacturing efficiencies and high quality, together with present and future developments. Knowledge safety insurance policies and procedures.
Buyer Service Strategies to offer customer support and promote buyer loyalty. Firm coverage and procedures for grievance dealing with.
Communication Strategies used to convey technical, operational, environmental and security data and recommendation to prospects.

SKILLS A Rent Controller (PTE) can:
Technical Rent Session and Transaction

Course of requisitions, orders and on-hire and off-hires, guaranteeing all authorized, well being & security necessities have been met;

For business shoppers, perform well being, security and environmental checks to make sure the PTE meets the wants of the shopper’s web site.

Full contract documentation for on-hire and off-hires;

Organize the well timed supply and assortment of kit, contemplating automobile kind, web site accessibility and well being & security necessities;

Observe organisational processes in relation to rent insurance coverage and rent tools harm, theft and loss;

Cross-hire PTE in response to organisational procedures;

Convey transport necessities together with areas, supply occasions and potential restrictions to drivers and hauliers;

Organise the substitute and restoration of faulty tools;

Course of harm settlement and notification documentation.

Well being, Security and Environmental

Clarify to prospects the specification of the tools to be employed, guaranteeing they perceive the well being, security and environmental impacts and operational necessities and procedures.

For plant provided with an operator, guarantee all licences and web site playing cards are present and legitimate for the operation and liaise with the contractor to offer such proof.


Clearly talk correct authorized, technical, security and environmental data, guaranteeing the extent of element offered is suitable to fulfill the wants and understanding of shoppers;

Clarify rent phrases, situations and charges.

Finance Present, clarify and course of rent charges and related transactions e.g. every day fee, insurance coverage extra, harm prices.
Know-how, IT and Knowledge

Use organisational IT, know-how and programs.

Adjust to organisational knowledge safety insurance policies and processes.

Buyer Service Motion buyer queries and considerations in accordance with firm procedures;

BEHAVIOURS: A Rent Controller (PTE) demonstrates:  

  • Optimistic buyer relationships;
  • Teamwork and impartial working;
  • Well being and Security-first angle;
  • Self-motivation to fulfill operational targets;

  • Assertiveness, confidence and resilience;
  • Respectfulness with an consciousness of equality and variety issues;
  • Dedication to continuous private {and professional} growth.

Entry Necessities:

Particular person employers will set their very own choice standards.

English and Maths:

Apprentices with out Stage 1 English and maths might want to obtain this degree and take the checks for Stage 2 previous to taking their finish level evaluation.

For these with an schooling, well being and care plan or a legacy assertion the apprenticeships English and maths minimal requirement is Entry Stage 3 and British Signal Language qualification are an alternative choice to English {qualifications} for whom that is their major language.  


12-18 months.                                                  



Normal Assessment:

This normal will probably be reviewed after three years.


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