Reference Quantity: ST0299

Particulars of ordinary


The Pharmacy Providers Assistant (PSA) works underneath the supervision of a Pharmacist, Pharmacy Technician, or different accountable healthcare skilled. The PSA gives a wide range of pharmacy and medicines companies to sufferers, the general public and different skilled healthcare groups. The PSA helps the supply of pharmacy companies in a wide range of pharmacy environments.

A PSA will probably be concerned in supporting the provision, preparation and meeting of medicines and merchandise; issuing them to sufferers and different healthcare professionals and aiding in offering recommendation to sufferers to assist them to make efficient use of their medicines. They are going to be chargeable for ordering and receiving medicines, in addition to their storage, disposal and return. They are going to have an understanding of wholesome life-style decisions and related screening companies. They are going to perceive and work to normal working procedures (SOPs), a set of step-by-step directions compiled by their organisation to assist employees perform routine operations. SOPs goal to realize effectivity, high quality output and uniformity of efficiency, whereas lowering miscommunication and failure to adjust to pharmacy rules.

  The PSA will know and perceive: The PSA will be capable to:

Shelling out and provide of medicines and medicinal merchandise

  • allotting procedures, and practices
  • the various kinds of prescriptions
  • the best way to full pharmacy calculations, eg the variety of tablets or quantity of liquid to be equipped.
  • completely different weights and measures eg grams, kilograms, millilitres to litres
  • doses and types of medicines
  • points that will have an effect on how medicines are taken
  • the documentation referring to administration, provide and strategies of medicines distribution assist
  • the administration of medicines and the provision chain

  • obtain and log prescriptions
  • assemble prescribed gadgets, undertake an in-process accuracy test and difficulty prescribed gadgets
  • work in keeping with legislative necessities, and organisational insurance policies
  • order, obtain, preserve and difficulty pharmaceutical inventory
  • present applicable recommendation when authorised on equipped medicines and merchandise, their storage and disposal

Workforce work

  • the roles and tasks of the pharmacy and healthcare workforce
  • the best way to comply with requirements and codes of conduct, in addition to work throughout the limitations of your position
  • the necessities and rationale behind Normal Working Procedures (SOPs)
  • the best way to work within the sufferers’ greatest curiosity, with different individuals, each inside and exterior to the organisation
  • the place to go for assist and recommendation about something to do with work
  • the significance of private improvement and the best way to mirror in your work 

  • work throughout the parameters of Normal Working Procedures (SOPs) of the pharmacy
  • act in accordance with programs and organisational governance
  • recognise and act throughout the pharmacy regulatory, authorized and moral requirements
  • assist the workforce within the improvement of others
  • preserve and additional develop your individual abilities and data via improvement actions; preserve proof of your private improvement and actively put together for and take part in appraisal

Communication, pharmacy regulation and ethics

  • why it is very important talk successfully at work; the best way to talk with people who’ve particular language wants or needs; methods to make your self understood; the best way to cut back issues with communication
  • laws, insurance policies and native methods of working and dealing with info; the best way to maintain info confidential; why it is very important report and retailer affected person info securely and what to do in the event you suppose info is just not safe
  • software of related programs utilized in Pharmacy Follow and the restrictions and values round using social media

  • talk successfully with the general public, carers and different well being and social care professionals utilizing a spread of methods to find out their wants, and maintain info confidential
  • deal with info (report, report and retailer info) associated to people and/or sufferers in step with native and nationwide insurance policies
  • use pharmacy IT programs and different IT sources in keeping with legislative necessities and organisational insurance policies

Individual centred care

  • what it means to offer ‘individual centred care and assist’ and provides individuals decisions about their care
  • why it is very important achieve consent
  • why it is very important get individuals actively concerned in their very own well being and care
  • the significance of treating individuals as invaluable and distinctive people
  • the best way to promote wholesome life, such because the significance of wholesome consuming, common train and lowering well being dangers corresponding to alcohol consumption and smoking.
  • how well being inequalities have an effect on completely different elements of society
  • the opposite organisations which may assist the wellbeing of a affected person

  • reveal individual centred care and assist inside a pharmacy setting
  • make pharmacy sufferers and affected person security your first concern
  • use judgement and refer service consumer as applicable to a different member of the workforce, GP, healthcare employee, producer and so forth
  • preserve the pursuits of sufferers and the well being of the general public
  • promote and advocate equality, variety and inclusion
  • promote wholesome life to prospects

Well being and security within the office

  • the best way to determine dangers and hazards in a office atmosphere
  • what applicable motion must be taken in response to incidents or emergencies following native tips

  • work safely throughout the parameters of your position utilizing Normal Working Procedures
  • apply insurance policies which relate to well being and security at work
  • act appropriately in conditions to stop hurt to your self and others



  • Be reliable and sincere, respectful and caring
  • Act with integrity and truthful conduct, have the braveness to say when one thing is fallacious
  • Be a dependable and succesful member of the workforce and recognise your individual worth and that of your workforce
  • Show efficient interpersonal abilities
  • Respect sufferers’ values

Hyperlink to {qualifications}:

Apprentices with out degree 1 English and Maths might want to obtain this degree and take the check for degree 2 English and Maths previous to taking the top level evaluation. For these with an training, well being and care plan or a legacy assertion the apprenticeships English and maths minimal requirement is Entry Stage 3 and British Signal Language qualification are a substitute for English {qualifications} for whom that is their major language.  


The everyday length for this apprenticeship will probably be 12-15 months


The extent of this apprenticeship is Stage 2


This apprenticeship will probably be reviewed after 3 years   



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