Reference Quantity: ST0390

Particulars of normal

Leisure Crew Member

The leisure business employs over 300,000 folks in leisure services throughout the nation and performs an important function in bettering public well being. The function of the leisure workforce member is to help, improve and ship the daily operations and providers of a leisure / health facility. Working as a part of a workforce, it’s the accountability of the leisure workforce member to undertake a variety of operational duties resembling aiding with the opening and shutting of the power, endeavor routine upkeep of apparatus and sustaining the cleanliness and security of the atmosphere. Alongside these operational capabilities they guarantee programmed actions and providers can be found for patrons. They act as a Lifeguard, Swimming Trainer, Fitness center Teacher and Group Exercise Chief. In a typical working day they might carry out all of those roles in a single shift, for instance: Open or shut the power, welcome prospects, ship a fitness center induction, run a gaggle train session, train a swimming lesson, clear the power, stroll the fitness center ground, put together the sports activities corridor for a sports activities exercise (for instance badminton) and ship the session. Always they provide glorious customer support as they’re the primary level of contact for patrons, liable for answering queries and coping with simple complaints. They’ve glorious product data and signpost prospects to applicable actions, attaining extra gross sales. They preserve correct information and promote actions utilizing the services IT techniques. Clients will be broad ranging, for instance a 4 12 months previous studying to swim, the instructor or mother or father supporting them, a fitness center consumer coaching to finish their subsequent half marathon or an aged individual utilizing the power for his or her over 50’s social membership. This implies they want a sound understanding of particular person and group wants, together with an understanding of how you can preserve a secure and inclusive working atmosphere in step with well being and security, safeguarding and equalities laws. The function requires empathy, professionalism and a capability to work flexibly. The leisure workforce member experiences to the obligation supervisor and can usually cowl a seven-day week on a rota foundation leading to shifts which will embody weekends, early mornings, evenings and public holidays. Job titles embody, recreation assistant, recreation supervisor, leisure attendant, leisure assistant, leisure skilled.

Alongside their operational duties there are 5 key areas of labor all leisure workforce members will cowl; leisure and health operations, lifeguard duties, swimming instructing duties, fitness center instruction and main group actions.

Information – “Understand it”

  • The companies organisational construction, its imaginative and prescient, values, missions and targets.
  • How personal space of labor and that of colleagues contributes to attaining enterprise targets.
  • The Sports activities and Leisure actions, services and products provided by the leisure facility, and how you can match them to several types of prospects’ wants.
  • Tips on how to assemble, dismantle and retailer several types of tools each easy and complicated starting from badminton nets to trampolines and powered tools.
  • Key authorized and regulatory necessities throughout the leisure business. e.g. Well being and Security, Reporting of Accidents, Ailments and Harmful Occurances Laws (RIDDOR), Management Of Substances Hazardous to Well being (COSHH), Safeguarding and Defending Youngsters.
  • How expertise is used within the business e.g. entrance of home techniques, IT techniques, money dealing with procedures, social media, digital channels.
  • How train performs a task in bettering public well being and the influence of a sedentary life-style on bodily and psychological wellbeing.
  • Tips on how to work with folks from a variety of age teams, backgrounds, cultures and talents and with completely different wants and motivations and how you can help them within the secure use of sports activities and health actions which help buyer retention, product gross sales and a long-term enchancment within the buyer’s life-style. Know the way and when to refer buyer suggestions / inquiries to colleagues.
  • Tips on how to carry out all of the duties of a swimming instructor together with; develop water confidence, core aquatic expertise, security and technical expertise throughout a variety of contributors of various talents from non swimmer to superior. Assist with the promotion and consciousness of swimming alternatives and supervise and lead swimming academics assistants.
  • Tips on how to carry out all of the duties of a a lifeguard to; work as a part of a workforce to offer secure supervision of swimmers and stop accidents. Tips on how to intervien offering rescues and life saving strategies when mandatory.
  • Tips on how to carry out all the duties of a fitness center teacher together with; induction processes, conducting, consumer consultations, evaluation and overview and well being screening. Use underpinning data of anatomy, physiology, human motion and biomechanics and making use of health coaching strategies. Planning, reviewing and delivering secure and efficient fitness center based mostly train programmes with people and small teams.
  • Fundamental teaching and motivational strategies resembling how you can plan for group exercise classes, lead group exercise classes and adapt to variations in capacity.

Abilities – “Present it”

  • Work in a workforce to help friends and colleagues to fulfill the targets of the enterprise.
  • Talk (written, verbal) precisely and successfully and in step with authorized necessities. E.g. Data on merchandise and accident reporting procedures.
  • Undertake the operational housekeeping of the leisure facility. For instance, assembling, dismantling, routine upkeep and storage of apparatus. Cleansing duties. Opening and shutting procedures, together with evacuation. Secure arrange of apparatus and actions.
  • Monitor buyer use of apparatus and guarantee their security, intervening as mandatory.
  • Adjust to the authorized necessities to make sure the protection, safety and well-being of all colleagues and prospects throughout the facility, resembling Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Defending Youngsters, Information Safety, BSI and European pointers related to the atmosphere, first help laws.
  • Use IT together with entrance of home system, social media and digital channels.
  • Carry out all of the duties of a swimming instructor together with; delivering swimming classes that develop water confidence, core aquatic expertise, security and technical expertise throughout a variety of contributors of various talents from non swimmer to superior. Selling and elevating consciousness of swimming alternatives. Supervising and main swimming academics assistants.
  • Carry out the duties of a lifeguard together with; working as a part of a workforce to offer secure supervision of swimmers and stop accidents. Tips on how to intervien offering rescues and life saving strategies when mandatory.
  • Carry out all the duties of a fitness center teacher; together with; conducting, fitness center inductions, consumer consultations, evaluation and overview and well being screening. Use underpinning data of anatomy, physiology, human motion and biomechanics and making use of health coaching strategies. Planning, reviewing and delivering secure and efficient fitness center based mostly train programmes with people and small teams.
  • Plan exercise classes utilizing strategies which can be appropriate for the participant(s) and their targets.
  • Undertake pre-activity screening and well being and security checks when main group classes/lessons.
  • Lead teams utilizing applicable communication strategies and instructing types and apply appropriate group administration strategies when instructing contributors.

Behaviours – “Stay it”

  • Proactively help the organisation’s visions and values.
  • Perform actions and organise personal work in knowledgeable method, e.g. time preserving, attendance, private look.
  • Be conscious and respectful of the protection of self and all others by at all times placing security first.
  • Take a pleasant and outgoing method and luxuriate in speaking, empathising and interacting with others, and speaking in step with enterprise wants.
  • Exhibit pleasure in personal function via a persistently optimistic {and professional} method with an ongoing dedication to self-development.
  • Exhibit drawback fixing expertise and using personal initiative.
  • Exhibit a optimistic outlook, responding in a well timed, optimistic and useful method to enquiries, complaints and compliments.

Entry Necessities:

Employers will set their very own entry necessities for this apprenticeship

{Qualifications}:

Apprentices with out stage 1 in English and maths might want to obtain this stage and take the check for stage 2 English and maths previous to taking their end-point evaluation. For these with an training, well being and care plan or legacy assertion the apprenticeships English and maths minimal requirement is Entry Stage 3 and British Signal Language {qualifications} are a substitute for English {qualifications} for these whom that is their main language.

 A IQL Stage 2 Award in Pool Lifeguarding.

 One of many following: A Swim England Stage 2 in Instructing Swimming or A STA stage 2 Certificates in Instructing Swimming.

A Stage 2 Certificates in Health or Fitness center Instruction awarded by; Focus Awards, Lively IQ, Innovate Awarding, NCFE, VCTC or YMCA Awards

 A Stage 3 certificates in First Assist (to be taken both as a stand-alone qualification or as a separate a part of the IQL Stage 2 Award in Pool Lifeguarding).

Period:

Sometimes 18 months.

Stage:

2

Skilled Registration:

On profitable completion of this apprenticeship the Leisure Crew member can be eligible to turn out to be an Recreation Assistant Practitioner Member of the Chartered Institute for the Administration of Sport and Bodily Exercise (CIMSPA). 

Evaluate:

After 3 years.

 


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