Reference Quantity: ST0505

Particulars of normal

Function profile

IT Options Technicians develop, implement and preserve full IT options, together with their {hardware} infrastructure (corresponding to servers and networks) and software program (corresponding to working techniques, middleware and functions). They work as a part of a multi-disciplinary workforce. Many such groups shall be fashionable “DevOps” type groups, which perform the total set of phases throughout the entire resolution lifecycle: necessities gathering, resolution growth, testing, implementation and ongoing help. In additional conventional organisations the workforce is more likely to be targeted extra at one or different finish of this broad set of actions. Such groups could be in transition to a contemporary “DevOps” type workforce.

An IT Options Technician applies knowledgeable methodology or framework to assemble and analyse necessities; to design, develop, take a look at, and implement IT options and to supply ongoing help each immediately to finish customers and for the underlying IT companies. The precise duties undertaken differ relying on what must be achieved by the workforce at any specific time. Some duties could also be very technical, others could also be extra analytical, enterprise or consumer targeted.

IT Options Technicians undertake duties throughout the whole IT resolution, engaged on the workforce’s core actions so all apprentices take a typical core after which select one among two choices.

IT {Hardware} Options Technicians undertake actions within the space of the infrastructure elements of options corresponding to servers and networks (mounted or cellular);

Typical job titles embody IT Options Technician, Technical Analyst, Junior Assist Analyst, IT Assist Analyst, Methods Analyst, IT Technical Assist, IT Methods Assist Technician, Junior DevOps Skilled, IT Service Desk or Technical Service Assist (at 2nd, third or 4th line help)


IT Software program Options Technicians undertake actions within the space of functions and supporting elements corresponding to databases.

Typical job titles embody IT Options Technician, Service Analyst, Junior Methods Analyst, Methods Developer, Database Technician, IT Assist Analyst, IT Assist Technician, IT Methods Assist, Junior DevOps Skilled, IT Service Desk or Purposes Assist Technician (at 2nd, third or 4th line help) 

Entry necessities

While any entry necessities shall be a matter for particular person employers, usually an apprentice may be anticipated to have already got 5 GCSEs (A*-C); different related {qualifications} or expertise; or go an inherent ability take a look at.

CORE: All IT Answer Technicians require the next:

Technical Expertise

Technical Data and Understanding

  • Applies knowledgeable methodology or framework of their work duties.
  • Executes applicable due diligence, together with formal testing or validation
  • Applies a variety of technical IT expertise, together with: accessing distant techniques; file manipulation; file enhancing, altering system or software settings; system administration; establishing and upgrading elements (infrastructure or software program);
  • Operates according to organisational polices, requirements, laws, safety necessities, skilled ethics, privateness and confidentiality; and understands escalation insurance policies.
  • Creates and maintains documentation in accordance with finest observe, organisational steerage and laws.
  • Identifies applicable technical options utilizing each logical and artistic considering.
  • Diagnoses and understands shopper necessities and issues utilizing sound analytical and drawback fixing expertise
  • Communicates successfully in a wide range of conditions together with formal and informally each inside their workforce and externally.
  • Operates securely throughout all their areas of duty, according to organisational steerage and laws


  • the phases throughout the general resolution lifecycle.
  • the principle principals, options, variations and advantages of Waterfall and Agile sort methodologies and the perform of service administration frameworks.
  • the goals and advantages of DevOps approaches; together with the advantages of automation, the concepts behind steady integration and monitoring.
  • the rules of Answer Structure together with the significance of re-use.
  • why testing is critical, the necessity for each practical and non-functional testing, the several types of testing accessible, together with unit testing, integration testing, consumer acceptance testing and efficiency testing.
  • planning and supply inside their position and the way this contributes to the broader workforce and the organisation.
  • how the end-user context influences the answer.
  • the important thing options of, and the place to search out, organisational necessities in relation to insurance policies, requirements, laws, skilled ethics, privateness and confidentiality.
  • the principle laws, insurance policies and requirements that apply to IT options.
  • the ideas of networking together with the ISO (Worldwide Organisation for Standardisation) and TCP/IP (Transmission Management Protocol/Web Protocol) community stacks, Ethernet LANs (Native Space Networks), IP addressing, Port numbers, DNS (Area Title System), DHCP (Dynamic Host Configuration Protocol), and the principals of routing between LANs and WANs (Extensive Space Networks).
  • the several types of community units, routers and community switches, their relationship to the stack mannequin and the usage of firewalls.
  • the principle elements inside an IT Answer together with how {hardware} and software program elements work collectively
  • the principle elements of a pc system and their function, together with servers, end-user computer systems, and cellular units (each bodily and digital), consumer interfaces, CPUs, storage and connectivity.
  • the aim of an Working System.
  • the ideas of Cloud, Cloud Providers and storage.
  • how their work contributes to enterprise efficiency, continuity and resilience.
  • the principle developments in rising applied sciences – together with the Web of Issues (IoT), synthetic intelligence, and automation – and the potential implications for digital actions.
  • the mandatory numerical expertise together with Binary and Hexadecimal.
  • why cyber safety is important as a part of the supply of any resolution
  • the significance of working securely and the principle classifications of varieties of threats and customary mitigation practices.
  • the that means of threat within the context of safety and may clarify the connection between ranges of threat, impression, and designed stage of safety in IT Options.
  • the position of configuration administration and model management techniques and when they need to be used.
  • the ideas of virtualisation.
  • the usage of totally different platforms (together with net, cellular, or desktop functions).
  • the ideas of relational databases, non-relational structured and unstructured databases.
  • the ideas of options growth to a given set of necessities, together with the usage of normal approaches for net and cloud-based options.
  • the advantages of and necessities for vendor help together with business cloud choices



  • Works professionally and independently, taking duty and initiative as applicable
  • Demonstrates normal enterprise courtesies {and professional} ethics in how they work
  • Demonstrates a productive and organised strategy to their work
  • Works successfully with clients, shoppers and customers.



Along with the core, an IT Answer Technician will do ONE of the next two choices:


Choice 1: IT Software program Options Technician

Technical Expertise

Technical Data and Understanding

  • Works at any stage of the software program resolution lifecycle.
  • Undertakes upkeep of a variety of up to date or legacy software program options to required ranges of service.
  • Installs and configures software program system elements together with virtualised elements the place applicable.
  • Writes or maintains easy scripts or code.
  • Can search and manipulate several types of information sources, together with each structured and unstructured.


  • the rules of Answer Structure as utilized to software program.
  • why there’s a must observe good coding practices and have good coding requirements.
  • the principle classes of laptop languages and the principle options and advantages of every.
  • how you can implement software program options together with easy programing to a given a set of necessities and how you can join code to information sources.
  • the aim and utilization of doc mark-up languages together with XML (extensible markup language) and html (hyper textual content markup language).
  • the usage of relational databases, together with tables, views, joins and indexes.
  • the usage of Large Information environments for storage and evaluation of non-relational structured and unstructured information the aim of database normalization – organising the attributes and relations of a relational database to scale back information redundancy and enhance information integrity.
  • how you can develop, take a look at and implement code following a logical strategy.

 Choice 2: IT {Hardware} Options Technician

Technical Expertise

Technical Data and Understanding

  • Works at any stage of the {hardware} resolution lifecycle.
  • Undertakes upkeep of a variety of up to date or legacy {hardware} options to required ranges of service.
  • Installs and configures primary {hardware} system elements, networks and units (together with servers, end-user computer systems, and cellular units, whether or not bodily or digital) as required.
  • Demonstrates secure software of the ideas of Electro Static Discharge (ESD) and meets applicable well being and security requirements when working with {hardware}


  • the rules of Answer Structure as utilized to {hardware}.
  • the benefits and downsides of several types of {hardware} configurations.
  • a variety of cabling and connectivity.
  • the ideas of normal builds.
  • the ideas of cellular information, Bluetooth, 3G, 4G and wifi and the safety implications of such options.
  • several types of storage together with domestically connected, SAN (storage space community) and networked, and the ideas of RAID (Redundant Array of Impartial Discs) and data of RAID ranges.
  • necessities when working with electro static delicate gear (together with private grounding units) and when working in a server room or information centre and when dealing with gear.
  • how you can set up, configure and take a look at {hardware} elements, networks and units – together with servers, end-user computer systems and cellular units.
  • the necessity to observe a logical strategy and the way to make sure connectivity inside options.

English and Maths

Apprentices with out stage 2 English and maths might want to obtain these previous to the tip level evaluation. For these with an schooling, well being and care plan or a legacy assertion the apprenticeships English and maths minimal requirement is Entry Stage 3 and British Signal Language qualification are a substitute for English {qualifications} for whom that is their main language. 

Skilled Recognition

This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming stage 3 skilled competence. These finishing the apprenticeship can apply for registration.


The period of this apprenticeship is often 18 months.


It is a stage 3 apprenticeship.

Evaluation Date

This normal shall be reviewed in three years.

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