IT options technician / Institute for Apprenticeships and Technical Training

• Applies knowledgeable methodology or framework of their work duties.
• Executes applicable due diligence, together with formal testing or validation
• Applies a variety of technical IT expertise, together with: accessing distant techniques; file manipulation; file enhancing, altering system or software settings; system administration; establishing and upgrading elements (infrastructure or software program);
• Operates according to organisational polices, requirements, laws, safety necessities, skilled ethics, privateness and confidentiality; and understands escalation insurance policies.
• Creates and maintains documentation in accordance with finest observe, organisational steerage and laws.
• Identifies applicable technical options utilizing each logical and artistic considering.
• Diagnoses and understands shopper necessities and issues utilizing sound analytical and drawback fixing expertise
• Communicates successfully in a wide range of conditions together with formal and informally each inside their workforce and externally.
• Operates securely throughout all their areas of duty, according to organisational steerage and laws

Understands:

• the phases throughout the general resolution lifecycle.
• the principle principals, options, variations and advantages of Waterfall and Agile sort methodologies and the perform of service administration frameworks.
• the goals and advantages of DevOps approaches; together with the advantages of automation, the concepts behind steady integration and monitoring.
• the rules of Answer Structure together with the significance of re-use.
• why testing is critical, the necessity for each practical and non-functional testing, the several types of testing accessible, together with unit testing, integration testing, consumer acceptance testing and efficiency testing.
• planning and supply inside their position and the way this contributes to the broader workforce and the organisation.
• how the end-user context influences the answer.
• the important thing options of, and the place to search out, organisational necessities in relation to insurance policies, requirements, laws, skilled ethics, privateness and confidentiality.
• the principle laws, insurance policies and requirements that apply to IT options.
• the ideas of networking together with the ISO (Worldwide Organisation for Standardisation) and TCP/IP (Transmission Management Protocol/Web Protocol) community stacks, Ethernet LANs (Native Space Networks), IP addressing, Port numbers, DNS (Area Title System), DHCP (Dynamic Host Configuration Protocol), and the principals of routing between LANs and WANs (Extensive Space Networks).
• the several types of community units, routers and community switches, their relationship to the stack mannequin and the usage of firewalls.
• the principle elements inside an IT Answer together with how {hardware} and software program elements work collectively
• the principle elements of a pc system and their function, together with servers, end-user computer systems, and cellular units (each bodily and digital), consumer interfaces, CPUs, storage and connectivity.
• the aim of an Working System.
• the ideas of Cloud, Cloud Providers and storage.
• how their work contributes to enterprise efficiency, continuity and resilience.
• the principle developments in rising applied sciences – together with the Web of Issues (IoT), synthetic intelligence, and automation – and the potential implications for digital actions.
• the mandatory numerical expertise together with Binary and Hexadecimal.
• why cyber safety is important as a part of the supply of any resolution
• the significance of working securely and the principle classifications of varieties of threats and customary mitigation practices.
• the that means of threat within the context of safety and may clarify the connection between ranges of threat, impression, and designed stage of safety in IT Options.
• the position of configuration administration and model management techniques and when they need to be used.
• the ideas of virtualisation.
• the usage of totally different platforms (together with net, cellular, or desktop functions).
• the ideas of relational databases, non-relational structured and unstructured databases.
• the ideas of options growth to a given set of necessities, together with the usage of normal approaches for net and cloud-based options.
• the advantages of and necessities for vendor help together with business cloud choices

• Works at any stage of the software program resolution lifecycle.
• Undertakes upkeep of a variety of up to date or legacy software program options to required ranges of service.
• Installs and configures software program system elements together with virtualised elements the place applicable.
• Writes or maintains easy scripts or code.
• Can search and manipulate several types of information sources, together with each structured and unstructured.

Understands:

• the rules of Answer Structure as utilized to software program.
• why there’s a must observe good coding practices and have good coding requirements.
• the principle classes of laptop languages and the principle options and advantages of every.
• how you can implement software program options together with easy programing to a given a set of necessities and how you can join code to information sources.
• the aim and utilization of doc mark-up languages together with XML (extensible markup language) and html (hyper textual content markup language).
• the usage of relational databases, together with tables, views, joins and indexes.
• the usage of Large Information environments for storage and evaluation of non-relational structured and unstructured information the aim of database normalization – organising the attributes and relations of a relational database to scale back information redundancy and enhance information integrity.
• how you can develop, take a look at and implement code following a logical strategy.

• Works at any stage of the {hardware} resolution lifecycle.
• Undertakes upkeep of a variety of up to date or legacy {hardware} options to required ranges of service.
• Installs and configures primary {hardware} system elements, networks and units (together with servers, end-user computer systems, and cellular units, whether or not bodily or digital) as required.
• Demonstrates secure software of the ideas of Electro Static Discharge (ESD) and meets applicable well being and security requirements when working with {hardware}

Understands:

• the rules of Answer Structure as utilized to {hardware}.
• the benefits and downsides of several types of {hardware} configurations.
• a variety of cabling and connectivity.
• the ideas of normal builds.
• the ideas of cellular information, Bluetooth, 3G, 4G and wifi and the safety implications of such options.
• several types of storage together with domestically connected, SAN (storage space community) and networked, and the ideas of RAID (Redundant Array of Impartial Discs) and data of RAID ranges.
• necessities when working with electro static delicate gear (together with private grounding units) and when working in a server room or information centre and when dealing with gear.
• how you can set up, configure and take a look at {hardware} elements, networks and units – together with servers, end-user computer systems and cellular units.
• the necessity to observe a logical strategy and the way to make sure connectivity inside options.