Data
K1: digital workplace automation applied sciences; • the right way to use them to create, replace, edit, handle, and current information• the organisation’s use of templates and their finest working follow• how these instruments can be utilized to collaborate with others
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K2: sorts of digital structure and the way it pertains to their organisation;• bodily storage versus cloud• position of working programs and servers
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K3: the significance of backing up information securely and the applied sciences that assist it.
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K4: the ideas, processes and procedures for the safe dealing with of information in compliance with laws.
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K5: the ideas and fundamentals of information;· looking out, storing, integrating, and organising information· how organisations use varied sorts of information· the important thing options and features of data programs· information codecs and their significance for evaluation· information entry and upkeep
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K6: the important thing ideas and processes for diagnosing stakeholder’s digital issues.
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K7: ideas of a helpdesk system, together with accessing and sustaining stakeholder data and the contribution of helpdesk system to the organisations efficiency and customer support.
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K8: approaches to danger mitigation for information loss together with confidentiality, integrity and availability
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K9: significance of an organisation’s digital presence;· how that is maintained and what merchandise are used· how the model is represented and safeguarded
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K10: approaches to a spread of communication channels and the right way to adapt to completely different audiences and conditions.
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K11: the ideas and constraints of looking out the web and accessing data securely • Foreign money- Relevance- Authority- Accuracy- Goal
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K12: approaches to planning and organising personal studying actions to keep up and develop digital abilities (CPD).
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K13: approaches to efficient time administration and prioritisation
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K14: ideas of steady enchancment throughout the context of the applying and use of digital applied sciences and the advantages
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K15: present and rising digital applied sciences and the doable implications for work on a assist desk together with the impacts of digital applied sciences for local weather change, sustainability and shifting to internet carbon zero
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K16: approaches to assessing the impression of their actions on different stakeholders inside a assist desk surroundings
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K17: ideas of productiveness software program functions used to create, replace, edit, handle, and current information and data together with the right way to assist stakeholders of their use.
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K18: the options and advantages of digital data programs and the way these are used to keep up software assist.
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K19: working practices for the productive use and administration of stakeholder’s functions.
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K20: organisational approaches to incorporating completely different digital functions throughout enterprise features and the implications for his or her stakeholders.
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K21: approaches to the coaching and assist of stakeholders to make the perfect use of the organisation’s functions.
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K22: the elements of databases and their use
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K23: approaches to stakeholder system configurations and the way this impacts on offering technical assist
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K24: the significance and safety implications of updating and sustaining stakeholders programs.
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K25: approaches to minimising and speaking the impression of required technical procedures.
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K26: approaches to the coaching and assist of stakeholders to make the perfect use of the organisation’s digital programs.
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Abilities
S1: use digital applied sciences, together with collaborative instruments, to function successfully as a part of a crew, and with different stakeholders, enabling sharing of data and finest follow.
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S2: use information precisely and securely to satisfy enterprise necessities and in keeping with organisational procedures and laws.
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S3: apply data safety ideas, for instance: data switch, deletion, storage, utilization and communications that will embody utilizing cell gadgets.
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S4: present an acceptable and efficient response to enquiries, offering assist and data utilising digital channels and in keeping with organisation protocols
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S5: function digital data programs, for instance• Administration- Finance Human Sources• Bespoke departmental or organisational programs or databases
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S6: talk successfully by quite a lot of completely different channels utilizing terminology acceptable to the viewers
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S7: use digital sources to increase personal information and abilities related to their position
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S8: danger assess the organisational impression of choices that they take
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S9: use digital programs to establish productiveness and efficiency enhancements
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S10: use digital applied sciences to function successfully as a part of a crew, and with different stakeholders, enabling sharing of data and finest follow
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S11: keep system safety in keeping with organisational insurance policies.
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S12: assist digital operations or digital change and transformation actions.
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S13: examine software issues and allow decision to keep up productiveness and enhance high quality of service.
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S14: coach and information stakeholders to develop their functions abilities to make use of digital programs successfully.
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S15: monitor information to analyse programs use and supply insights to suggest use or functions developments.
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S16: assist prospects in using data, services by digital channels.
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S17: diagnoses technical issues by figuring out and making use of instruments and methods to undertake fault discovering, recording and rectification.
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S18: keep end-user programs bodily or remotely. For instance: software program, {hardware} or working programs
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S19: present and direct end-users to instruments and sources to assist them to resolve their digital issues.
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