This occupation is discovered within the engineering sector, working in industries the place there’s a sturdy dependency on lengthy life, excessive reliability belongings, with excessive assist prices similar to aerospace, defence, area, machine instruments, transportation and constructed surroundings (buildings and infrastructure) and so forth. Belongings might embrace helicopters, plane, engines, trains, ships, buildings and so forth. This occupation is discovered inside asset producers, asset assist suppliers and asset consumer organisations.
The broad function of the occupation is to develop and ship the assist companies that maintain engineered belongings working higher, for longer at decrease web value of possession. These companies embrace asset design optimisation and improve, upkeep planning and provisioning, operational well being monitoring, put in upkeep (reactive and preventative), fault discovering and isolation, set up and removing, inspection, overhaul and restore, security testing and ongoing security compliance assurance, transportation, spares provisioning, assist useful resource logistics and decommissioning TES-Specialists will undertake exercise that spans the total scope of TES as outlined in BSI publication PAS-280. This consists of:
1) innovation of enterprise technique, proposals and industrial preparations for viable TES choices
2) creation and implementation of engineering companies spanning avoidance of asset put on and tear, containment of operational impacts from asset deterioration, restoration of asset efficiency, well being and helpful life (upkeep and restore) and operational optimisation primarily based upon asset efficiency monitoring
3) implementation and operation of the engineering assist companies created in 2) and
4) eventual retirement of these companies.
Of their every day work, an worker on this occupation interacts with asset designers, producers, house owners (e.g. leasing corporations), regulators, customers and maintainers to ship efficient and commercially viable assist companies, making certain secure, obtainable, dependable and inexpensive long run asset operation. They might be workplace primarily based, offering distant technical assist, manufacturing facility primarily based offering operational upkeep companies or buyer primarily based offering technical or bodily companies on the belongings location.
An worker on this occupation might be liable for main, teaching or supporting groups within the improvement, implementation and operation of complicated engineering companies. Growing and promoting enterprise instances for various stakeholders inside provider, integrator and buyer organisations. Negotiating and managing budgets and assets. Technically main programmes of labor. Managing regulatory compliance together with security accountability.
Asset worth supervisor
Life cycle engineer
Upkeep specialist
Service analyst
Service engineer
Service supervisor
Service specialist
Service worth supervisor
Help service designer
Help service engineer
sometimes a Diploma in a science, engineering, enterprise or administration self-discipline (2:1 or greater), or a minimal of two years related sensible expertise in a TES associated space and/or industrial or different skilled physique {qualifications}.
KSBs
Data
K1: By life Engineering Service (TES) framework: the capabilities and actions that comprise a full TES supply system as described in British Requirements Institute PAS 280.
Again to Obligation
K2: TES worth and dangers: from the perspective of all events within the provide chain, together with elevated worth in use, decreased value of use and danger switch.
Again to Obligation
K3: Service fashions and enterprise constructs: the wide range of service fashions from primary spares companies via to superior pay for consequence companies, together with when and the place they’re relevant.
Again to Obligation
K4: Servitisation as a journey: the method steps, strategies, dangers and success elements concerned within the journey from a product focus to a service focus.
Again to Obligation
K5: The basics of decay and obsolescence: the bodily initiators, drivers and penalties of decay. Deterioration prediction and detection strategies. Deterioration restoration (restore) strategies. The importance of product deterioration as the driving force for the core via life companies. The importance of managing product deterioration as a driver for sustainability and decreased carbon footprint all through the lifetime of an asset.
Again to Obligation
K6: Service worth streams: their element service parts (keep away from, include, get well, convert) and the way to configure them to fulfill differing wants relying upon the sector, product and enterprise context.
Again to Obligation
K7: Product and Service life cycle: the life cycle of a product and repair mixture and the actions concerned within the processes of planning, growing, making ready, utilising and retiring them.
Again to Obligation
K8: Provide chain design: the dynamics, interactions, mind-sets, motivations and incentivisation strategies of complicated networks of organisation’s concerned in total service supply and consumption.
Again to Obligation
K9: Constraints: authorized, industrial and different constraints that affect service design and supply, together with export management, mental property, well being & security and environmental.
Again to Obligation
K10: Contracting strategies: various contracting preparations [e.g. customer/supplier, risk and revenue sharing) and how they may be reformulated for different service and engineering product contexts.
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K11: Value analysis: the alternative methods for value analysis, including value opportunity identification, value ranking, value realisation potential and competitive advantage analysis.
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K12: Accounting and business cases: service accounting methods (e.g. International Financial Reporting Standard IFRS15) and their impact on service business valuation and financing options.
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K13: Requirements management: service requirements of outcome, quality, quantity, timeliness, responsiveness, cost, data flows and how they can be translated into product requirements.
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K14: Logistics management: techniques in product support services, including forecasting, provisioning, warehousing, transportation etc.
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K15: Data capture: methods for acquisition of equipment utilisation & health data including Equipment Health Monitoring (EHM), inspection, maintenance and Internet of Things (IoT) technologies.
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K16: Capability – Data Management: data management techniques for product service data flows (‘as designed’, ’as made’, ‘as configured’, ‘as operated’, ‘as maintained’), including the impact of big data (cloud) computing capability; cyber security considerations; data storage options.
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K17: Data Analysis: service data mining, visualisation and analytics capabilities, e.g. reliability, sentiment, cost, correlation, causal factor, anomaly detection, statistical characterisation, trend analysis etc.
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K18: Modelling and simulation: service modelling and simulation methods e.g. variability & sensitivity analysis, scenario modelling, simulation and artificial intelligence etc.
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K19: Capability – Decision support: optimisation techniques and their applicability to supporting the human decision making process at the key decision points in the engineered product/service life cycle. For example intervention timing, logistics optimisation, life-cycle cost optimisation.
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Skills
S1: Critical evaluation of Service solutions: research options and select optimal solutions within complex business contexts.
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S2: Systems thinking: understand and integrate service system elements to achieve an optimised overall solution.
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S3: Opportunity recognition: identify and prioritise opportunities to increase value or reduce risks and costs in the context of current or future products and services.
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S4: Business model design: design business models and commercial constructs that enable effective, profitable and sustainable service delivery networks within complex business contexts.
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S5: Recommendation and Decision making: optimise recommendations & decisions at significant points in the product/service lifecycle.
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S6: Technical and commercial communication: use appropriate methods and means to facilitate communications between and within engineering and commercial stakeholder groups, ensuring effective integration of activity across the technical / commercial interfaces.
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S7: Service Design: design an engineered product/service offering from requirements capture through to verification/validation.
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S8: Service Delivery: manage and optimise delivery of the service to a defined process and monitor the service delivery metrics to identify both risks and opportunities.
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S9: Service Data management: use specialist skills to define data requirements, acquire data and manage data flows within and between organisations within a complex service ecosystem.
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S10: Service analysis and prediction: derive insight from available data, apply appropriate methodologies and approaches within the engineering and commercial domains to understand, model and predict causes and effects.
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S11: Technical Issue management & engineering problem solving: use specialist knowledge, methodologies and approaches in the process of issue investigation, failure mode & root cause analysis, issue mitigation and solution implementation.
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S12: Service change Management: plan and execute a programme of change within a complex service delivery system.
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Behaviours
B1: Entrepreneurial mind-set: for example, a big picture and strategic thinker, willing to critically analyse the current state, identify opportunities and propose beneficial change.
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B2: Value focused: clearly seeking value for the total service system, yet responsive of the needs for all parties to achieve a local value return.
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B3: Pragmatic: a practical thinker, aware of and responsive to facts and evidence but willing to take managed risk where appropriate.
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B4: Ethical: always operates in an ethical manner, respecting the rights and opinions of others and always seeking the zero harm outcome and approach. Personal commitment to professional standards recognizing obligations to society, the profession and the environment.
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B5: Leader, champion & influencer: an enthusiast for services in the right context; willing to educate and support others on their journey to service value delivery.
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B6: Integrator: encourages integrated activity to develop and deliver services.
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