Information and Understanding


Enterprise Processes

Theories and methods of; strategic enterprise administration and enterprise operations, efficiency administration and key efficiency indicators.

Vary of sortation hub providers; consolidation, brokering providers, assortment providers and places used as assortment factors, idea and processes of reverse logistics.

The significance of route optimisation and the strategies used to optimise routes; bespoke and generic {hardware} and software program used to handle deliveries and collections.

Implications of quantity and of weight of products in allocating items to automobiles and routes.

Elements affecting profitability of supply or assortment. Evaluation of route density, achievement numbers and time slot choice.


Enterprise Processes

Develop and implement enterprise methods and operational plans for specific supply organisations.

Develop and apply key efficiency indicators.

Interpret information to handle quantity flows by means of supply/assortment course of Create and handle the implementation of firm insurance policies and directions associated to collections, deliveries, failed deliveries and returns.

Handle operations to make sure appropriate labelling and packaging of products.


Rules of economic, frequent contract regulation and insurances as utilized to specific supply operations.

Customs rules utilized to worldwide motion of products; customs bonded storage.

Legal guidelines and Rules making use of to move operations; Operator Licencing, Transport Supervisor Certificates of Skilled Competence, Fleet Operator Recognition Scheme.

Legal guidelines and Rules making use of to particular items; Postal Frequent Operators Procedures Code, Mail Integrity Code of Follow, controls referring to harmful or hazardous items, foodstuffs. Knowledge safety laws.

The relevance and affect on enterprise operations of laws for safeguarding younger individuals and susceptible adults.

Vary of High quality Requirements used within the sector, the components that decide which high quality requirements are used and their affect on enterprise processes.


Apply business and employment laws within the office; adjust to authorized and regulatory necessities relating to specific supply providers, take care of safety breaches, and guarantee compliance with Knowledge safety laws.

Display business acumen, handle contracts for sortation and supply providers, Adjust to regulation and contracts in sortation, specific supply, and postal providers.

Implement processes for audits in relation to high quality requirements.

Handle operations to make sure compliance with customs rules associated to bonded items.

Apply organisation’s insurance policies referring to safeguarding of younger individuals and susceptible adults.

Guarantee automobile fleet meets legislative and regulatory necessities. Implement high quality requirements in enterprise operations and be sure that enterprise processes adjust to high quality requirements.

Buyer Perception

Determinants of shopper behaviour; capacity to affect buyer selection Strategies of buyer relationship administration; methods for constructing buyer relationships.

Strategies of communication; nose to nose, sharing details about service efficiency, affect of social media on buyer communications.


Buyer Perception

Perceive and persistently meet buyer expectations, reply to buyer’s wants and determine methods to enhance customer support.

Develop buyer relationships, talk with present shoppers. Share details about supply efficiency with prospects.

Apply data to the writing and presentation of bids to prospects for brand new work.

Management and Administration of Folks

Employment Regulation because it applies within the sector.

Theories and rules referring to; administration of battle within the office, disciplinary procedures and processes, administration and improvement of individuals, coaching, teaching and mentoring.

Management and Administration of Folks

Have the ability to line handle individuals.

Apply efficiency administration based mostly on information, drive the achievement of requirements and targets within the operation.

Have the ability to construct and handle groups, display empowerment of individuals.

Enterprise Innovation

Theories and examples of Enterprise Transformation, rules of enterprise innovation, steady enchancment rules.

Enterprise Innovation

Apply steady enchancment methods to sortation operations, develop revolutionary service propositions, and apply know-how to sortation actions. Display assured presentation abilities. Current complicated information and data in a enterprise format, present how studying and studying affect personal efficiency.


The enterprise fashions for specific supply providers; employed, self- employed and combined fleet couriers, forms of contract and fee processes utilized by firms.

Monetary implications of various enterprise fashions, PAYE employment, self- employment, combined automobile fleets, company constructions.

Strategies used to analyse the place prices happen within the enterprise course of.


Use information gathered from operation monitoring to trace prices within the enterprise. Perform activity-based costing.

Display methods to minimise enterprise prices whereas assembly buyer necessities.

Perform monetary evaluation, information evaluation and information administration.

Perform enterprise forecasting and modelling, suggest a monetary plan.


Well being, security and safety rules associated to items carried and the way these affect on enterprise operations.

The potential environmental and air air pollution hazards related to specific supply, postal and courier providers in city and rural environments.


Adjust to rules referring to the motion and dealing with of things, dealing with items appropriately utilizing lifting and different tools the place acceptable. Handle operations to make sure that acceptable day by day tools or automobile checks are carried out and rectification of reported faults takes place.


Vary of potential financial contingencies and their affect on enterprise operations.

Rules of enterprise continuity.

Theories of danger administration, the vary of instruments used to handle and mitigate enterprise danger.

Strategies of dynamic danger evaluation.

The cyclical and seasonal nature of specific supply demand and techniques for adapting to demand peaks and troughs.


Apply dynamic danger evaluation rules to sortation and supply providers. Apply strategies to make sure enterprise continuity; create a enterprise continuity plan.

Adapt enterprise processes to each brief time period and long run adjustments within the exterior enterprise atmosphere.


Acts as an organization ambassador, shares enterprise core values. Buyer focussed, strives to enhance service high quality.

Authoritative, Assured, Constructive.

Engages positively with colleagues and shoppers, is artistic and revolutionary.

Takes private duty for the environmental impacts of specific supply, postal and courier providers and strives to scale back these impacts. All-rounder, Professional-active, Keen to problem.

Folks particular person, Empathy, Recognises good and dangerous behaviours. Dependable, Correct, Course of pushed.

Is calm beneath strain and targeted on options not issues.

Development: Apprentices finishing this diploma apprenticeship could progress to senior administration or directorial positions within the specific supply sector.

Entry Necessities: Candidates for this Diploma Apprenticeship could acquire entry by assembly the necessities of HEIs, similar to ‘A’ Ranges, usually in a minimal of two topics, or by means of attainment of different Degree 3 {qualifications} similar to these recognised within the NQF, SCQF or EQF. Entry by candidates with no formal {qualifications} ought to be thought of by the employer on a person foundation making an allowance for proof of capacity to have interaction with diploma stage examine and their skilled expertise.

{Qualifications}: Profitable apprentices will obtain a level in specific supply administration [either BA (Hons) or BSc (Hons)] incorporating vocational and tutorial parts. Apprentices should maintain Degree 2 {qualifications} in English and Maths previous to taking the end-point evaluation.

Evaluate: The Commonplace will probably be reviewed after 3 years.


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