Liam Masurier joined the Welsh Ambulance Service as a Name Handler for NHS Direct Wales in September 2017, aged simply 21.
Having joined from the retail sector, Liam has been praised for utilizing a bunch of transferrable expertise, together with glorious communication, buyer care and crew working, to assist sufferers throughout the nation.
His drive and keenness have seen him excel in lots of areas, together with as the highest performing name handler in his crew. He has constantly demonstrated his potential to determine emergency conditions quickly and procure acceptable and well timed assist for sufferers.
One such instance was a affected person who rang reporting dental ache when, in actual fact, he was having a coronary heart assault. Liam used his questioning and listening expertise and, following coaching and protocols, recognized the seriousness of the person’s situation.
Liam recognised the necessity for medical intervention and the affected person was despatched to A&E. Three weeks later the person known as Liam to thank him for saving his life.
The judges of, the Younger Achiever of the Yr Management Room award, mentioned: “Liam’s ardour for his function actually shines by means of and he’s a totally worthy winner.
“We had been impressed with all Liam has achieved in such a short while and by how he used his expertise to make sure a caller, who didn’t realise he was having a coronary heart assault, acquired pressing medical intervention. That man believes Liam saved his life – an awesome instance of the superb work of management room employees.”
Chris Powell, Space Supervisor for NHS Direct Wales on the Welsh Ambulance Companies NHS Belief, mentioned: “It is a unbelievable achievement for Liam. The ‘Younger Achiever of the Yr Award’ recognises his contribution to our service and he’s a deserved recipient.
“Liam shouldn’t be solely devoted and enthusiastic about his occupation as a name handler however is a sort and caring individual too. I do know the award will imply lots to him and his household and he ought to take pleasure in and treasure it.”
