This occupation is discovered within the UK telecom sector.
The broad goal of the occupation is construct, present or restore telecom providers for industrial or residential clients on the UK’s Nationwide Telecom Entry Community. Engaged on the copper and fibre connections to 4G & 5G providers, properties and companies from the native phone exchanges. The connections ship phone, web, information and TV providers to households and companies.
Of their day by day work, an worker on this occupation interacts with with a variety of completely different clients relying on their function. The shopper might be a communication supplier with whom the tip buyer has a contract for a telecom service e.g. Sky, Speak-Speak, BT, PlusNet. On this function the technician might additionally work together immediately with the service suppliers’ clients – these might be residential or workplace primarily based. The vast majority of time within the function will likely be spent working exterior in all types of climate. Relying on the particular function the worker might be engaged on telecom gear in a phone change, at top, in underground networks, in residential properties and enterprise properties, along with the street and in some other locations the place a telecom service is required.
An worker on this occupation will likely be liable for an worker on this occupation will likely be liable for sustaining, repairing, upgrading, defending and putting in telecoms providers on the UK’s Nationwide Telecom Entry Community. This field-based function would require the person to work underneath supervision, alone or as a part of a staff as required. Their work is allotted to them every day both from their line supervisor or a piece allocation centre through an digital system. The output and the standard of their work is audited by their line supervisor or an exterior auditor regularly. On this function they don’t have administration duty for anybody. New entrants will likely be becoming a member of a big community of greater than 20,000 operatives nationwide.
Entry area technician
Enterprise connections area engineer
Copper jointer
Exterior community cabler area set up engineers
Fibre jointer
Installations technician
Nationwide cable community area pressure engineer
Community infrastructure engineer
Overhead set up operative
Telecommunications set up technician
Telecoms customer support engineer
Trainee engineer copper
Trainee engineer fibre
KSBs
Data
K1: The rules of OFCOM and authorities targets for broadband protection for the UK.
Again to Responsibility
K2: The UK telecom community together with several types of fixed-line corresponding to copper, full fibre community and cell broadband within the UK.
Again to Responsibility
K3: The identification and connection of telecom cables; the providers and merchandise they’re related to.
Again to Responsibility
K4: Service Degree Agreements (SLA) and the influence of failing to satisfy these.
Again to Responsibility
K5: Working telecom cables in a variety of environments corresponding to overhead, underground, in clients’ premises, enterprise premises, exchanges and public areas. (Following business requirements.
Again to Responsibility
K6: Employer well being, security and environmental insurance policies and procedures and the place to find these to confer with. Preserving self, colleagues, clients and members of the general public protected according to laws.
Again to Responsibility
K7: The security at road and street works code of observe.
Again to Responsibility
K8: Danger assessments, methodology statements and their software to the function.
Again to Responsibility
K9: Fault-finding and problem-solving within the telecom community together with the several types of testing concerned on varied factors of intervention and the instruments and strategies wanted to find points.
Again to Responsibility
K10: The rules of testing, checking and set up. The completion course of together with signing off accomplished work and demonstrating service the place required.
Again to Responsibility
K11: Customer support, understanding the differing wants and priorities of varied clients. Adapting communication type to work together with clients or members of the general public in a variety of conditions.
Again to Responsibility
K12: Escalation channels and the right escalation course of together with when, how and to whom.
Again to Responsibility
K13: Activity administration methods, find out how to entry and interpret the data important to finishing duties, together with the significance of holding data updated and holding to anticipated completion occasions.
Again to Responsibility
K14: Community data and related data, and the way these can assist the duty being labored on: handle particulars, distribution factors, nodes, dimension/capability, connection factors, change particulars.
Again to Responsibility
K15: GDPR (Normal Information Safety Laws) and the way they influence the function.
Again to Responsibility
Abilities
S1: Perform a threat evaluation earlier than beginning work actions. Comply with methodology statements.
Again to Responsibility
S2: Establish the construction and composition of telecom community cables.
Again to Responsibility
S3: Work from and interpret telecom community plans to determine plant or location.
Again to Responsibility
S4: Work on and in varied connection factors within the telecoms community.
Again to Responsibility
S5: Work in a protected method and observe right procedures when coming into and dealing within the telecoms community in varied environments, together with overhead and underground.
Again to Responsibility
S6: Choose and use the suitable gear on a telecom community.
Again to Responsibility
S7: Set up and take a look at elements of the telecom community.
Again to Responsibility
S8: Fault-find and problem-solve on the telecom community.
Again to Responsibility
S9: Sustaining security requirements while working in the direction of the duty aims.
Again to Responsibility
S10: Use private protecting gear in a protected and acceptable method.
Again to Responsibility
S11: Use a wide range of communication strategies to work together with third events to offer/obtain data precisely, in a well timed method in an effort to ship the absolute best expertise.
Again to Responsibility
S12: Establish and take acceptable actions when working round different utilities providers.
Again to Responsibility
S13: Working as a person or as a member of a staff to attain outlined objectives.
Again to Responsibility
Behaviours
B1: Ship a well mannered, courteous skilled service to all clients and members of the general public while safeguarding buyer welfare and recognising vulnerability.
Again to Responsibility
B2: Prioritise the security of self and others.
Again to Responsibility
B3: Self-motivated and in a position to work alone or as a part of a staff.
Again to Responsibility
B4: Be organised and apply efficient time administration to satisfy deadlines.
Again to Responsibility
