Reference Quantity: ST0538

Particulars of ordinary

Occupational Profile: 

A florist may match in considered one of a number of sectors, in a store setting, inside an occasion firm or creating designs for quite a lot of retail organisations or shops. As such, they should have enterprise acumen and glorious interpersonal expertise when coping with clients and colleagues. Glorious ranges of buyer care and gross sales expertise are essential as florists are sometimes commissioned for essential occasions resembling weddings, funerals and many others. A florist should have notion and have the ability to supply acceptable professional recommendation to the shopper while deciphering the imaginative and prescient for the completed mission. While displaying empathy and care in direction of bereaved clients a florist should have the ability to acquire the related info from clients and translate this into an acceptable design appropriate for the shopper’s wants. They need to have the ability to report and retailer info precisely within the right method in step with present laws

Flowers and different botanical supplies are delicate, simply broken or spoilt and have a restricted storage life.  The florist might want to know the place the supplies are sourced from, buying methods, storage and the management of contemporary inventory creating correct rotation on a day-to-day foundation.  They should apply an intensive information of botanical names, perceive how one can look after and situation these floral supplies and crops, taking into consideration irritant or toxic supplies, the number of stem buildings and present acceptable slicing, watering and feeding strategies.  They might want to work in a method that minimises harm to the setting and maintains well being and security that’s per related organisation procedures and codes of apply.

The florist will use their experience and information of flowers, crops, botanical supplies and equipment to supply floral designs. The design of floral work, whether or not it’s a small bouquet or a big set up for a serious occasion, requires the florist to be revolutionary and inventive. The florist wants to use the principles and concept of composition, methods and the weather and ideas of floral design of their work.

The florist might want to perceive the necessity to organise and be answerable for prioritising their very own workload utilizing good time administration.

There’s a vast scope of apply within the floristry trade. Some florists will work inside stores and put together bouquets and preparations on the market and should subsequently be keenly conscious of their market. Some may match independently as studio floral designers working throughout the marriage ceremony trade.  Others, could also be commissioned to offer floral designs for top profile occasions that require deciphering design specs and dealing successfully with a big crew in excessive stress conditions

While working inside a store or different environments, florists should have, comply with and pay attention to present secure working practises and laws related to the floral/retail trade and have respect and an understanding, obligation and duty to equality and variety throughout the office and the broader setting.


Data, Expertise and Behaviours


K1 Right botanical names of contemporary plant supplies and perceive how they’re grown and reduce by size and weight.

K2 The sources of provide for contemporary plant materials and how one can retailer, care and situation this materials.

K3 How flowers mature as soon as reduce – inventory rotation.

K4 The seasons for crops and botanical supplies and recognise crops utilizing frequent names and botanical classification (nomenclature) and plant processes together with, photosynthesis, transpiration, respiration, evaporation, osmosis, diffusion, etiolation and tropisms.

K5 How one can keep the situation of crops and planted designs to optimise their saleability.

K6 How one can establish and report pests and illnesses to the suitable individual.

K7 Perceive the legislative necessities referring to the influence on the floral trade, code of apply and trade steerage, specifically The Client Rights Act 2015, well being and security and use of private safety tools and secure working practices throughout the florist premises when dealing with/discovering invasive crops, pests and illnesses.

K8 The ideas of secure and efficient transportation.

K9 The significance of labor organisation and prioritisation i.e. time administration. The methods during which working practices can minimise wastage and prices.

K10 Perceive the corporate’s insurance policies and procedures.

K11 How one can establish and report the shopper’s actual necessities via order taking.

K12 The significance of creating and sustaining buyer confidence and the flexibility to indicate empathy the place mandatory.

K13 Cultural variations as they have an effect on floristry, for instance weddings and occasions.

K14 The worth construction of flowers, crops and sundries that’s used of their enterprise to allow them to advise the shopper.

K15 How one can comply with each verbal and written/pictorial directions e.g. a flower order supported by {a photograph}.

K16 Perceive the completely different wants and priorities of shoppers and the easiest way to handle their expectations.

K17 Perceive the gross sales alternatives that exist throughout the 12 months e.g. Christmas, Valentine’s Day throughout the enterprise and trade and the necessity to know inventory necessities at completely different occasions of the 12 months.

K18 The significance of merchandising and displaying items to their finest benefit.

K19 How one can use programs, tools and expertise to satisfy the wants of the shopper.

K20 Understanding the corporate’s insurance policies and procedures together with any complaints processes related to you and your organisation in step with The Client Rights Act 2015.

K21 How one can plan and organise work successfully to make finest use of accessible sources.

K22 How one can design and assemble a spread of merchandise making use of ideas and parts of design, methods, the design schema and sources of inspiration.

K23 How one can consider the design in opposition to the specification required and make modifications if mandatory.

K24 How one can wrap and defend completely different designs for transportation and presentation.

K25 The appliance of the ideas and parts of floral design:

  • Rules of design – Stability (visible and precise), Distinction, Dominance, Concord, Proportion, Rhythm, Scale.
  • Parts of design – Color, Type, Line, House, Texture.
  • Put together designs on the market and safe transportation.

K26 How one can develop and perceive color harmonies and relate to designs.

K27 The appliance of quite a lot of methods which can embrace however will not be restricted to:

  • Attaching methods – Binding, tying and knotting, glueing, pinning, stapling. 
  • Wiring methods – Help wiring, exterior wiring, semi-internal wiring, inner wiring, stitching, single-leg mount, double leg mount, hook wiring, models, feathering, pipping, sepal pinning. 
  • Manipulation methods – Basing, backing, bow making, grouping, caging, edging, layering, plaiting, pleating/folding, rolling/cupping, spiralling, taping, threading, veiling, weaving, wrapping. 
  • Water retaining methods – Floating, floral foam, moss, tape, tubes/phials, wax and water gels/pearls.

K28 Present traits and sources of inspiration which can embrace however will not be restricted to:

  •     Tradition, Botany, Emotion, Method/Methodology, Financial system. 
  •      The appliance of the Design Schema which can embrace however not restricted to:
  •      Order class: Symmetry / Asymmetry.
  •      Design classification: Ornamental / Type linear / Vegetative.
  •      Line path: Radial / Parallel / Free association of traces.

K29 Authorized and organisational necessities, use of instruments, tools, materials and merchandise. Adherence to office cleansing, sterilisation, waste disposal and strategies to advertise environmental and sustainable working practices decreasing danger to self and others.

All related present laws: 

  • Well being and Security at Work Act 1974 (HASAWA)
  • Provision and Use of Work Tools Laws 1998 (PUWER)
  • Administration of Well being and Security at Work Laws 1999
  • Handbook Dealing with Operations Laws 1992 (MHOR)
  • Management of Substances Hazardous to Well being 2002 (COSHH)
  • Reporting of Accidents, Ailments and Harmful Occurrences Laws 2013 (RIDDOR)
  • Private Protecting Tools Laws 1992 (PPE)
  • Well being & Security (First Assist) Laws 1981

Common Information Safety Regulation (GDPR).


S1 Exhibit the completely different unpacking methods for boxed, bunched and toxic/irritant plant or flower materials.

S2 Choose and put together acceptable containers for supplies being conditioned to make sure right hygiene procedures are adopted.

S3 Choose instruments, protecting clothes and tools acceptable to the contemporary supplies which can be being conditioned.

S4 Situation contemporary plant supplies so as of their botanical necessities. Perceive the distinction between the phrases genus, species, selection and cultivar.

S5 Keep botanical supplies utilizing correct inventory rotation to make sure that the product is bought/utilized in one of the best situation.

S6 Exhibit the care and upkeep of the completely different plant teams overlaying foliage, flowering, berried, succulents, cacti, bulbs/corms, orchids and planted designs and the way environmental circumstances together with temperature, humidity, mild, water and vitamins have an effect on them.

S7 Describe the frequent indicators of pests and illness and the motion that must be taken if they’re found. Be certain that waste is disposed of sustainably and work safely. Deal with and transport crops and sources safely and effectively overlaying:

  •    rising medium 
  •    containers
  •    Instruments and tools
  •    helps
  •    watering units
  •    chemical compounds
  •    delicate and strong crops
  •    crops that may be safely lifted by one individual or want a couple of individual.

S8 Perceive the ideas of secure lifting and dealing with in regard to plant transportation.

S9 Be capable of organise your self, prioritise your personal workload/exercise and work to satisfy deadlines.

S10 Estimate the period of time it should take to finish a floral or planted design inside business timescales and in a method that minimises waste.

S11 Work below time pressures.

S12 Interpret a buyer’s necessities and handle buyer’s expectations positively throughout the specification (price range, content material, event, design type, shopper’s necessities).

S13 Comply with firm apply for costing designs and perceive the necessity to minimise waste.

S14 Report and retailer a buyer’s info in a secure location in accordance with organisational and legislative necessities.

S15 Exhibit an excellent customary of literacy and numeracy.

S16 Exhibit good communication expertise and physique language.

S17 Exhibit fundamental promotional and advertising expertise and consciousness of social media protocol referring to the enterprise.

S18 Adhere to deadlines when mandatory.

S19 Exhibit an consciousness of targets and objectives which you will be wanted to ship in opposition to.

S20 Show and keep items to their finest benefit in order that they continue to be engaging, interesting and secure to clients.

S21 Exhibit good IT expertise – have the ability to take orders off the web site and/or use the pc for order processing.

S22 Exhibit the next utilizing the Rules & Parts of design:

  •      Tied designs
  •      Wired designs
  •      Glued designs
  •      Designs in a medium

Put together designs on the market and safe transportation.

S23 Exhibit the next methods:

  • Attaching methods – Binding, tying and knotting, glueing, pinning, stapling.  
  •  Wiring methods – Help wiring, exterior wiring, semi-internal wiring, inner wiring, stitching, single-leg mount, double leg mount, hook wiring, models, feathering, pipping, sepal pinning.  
  • Manipulation methods – Basing, backing, bow making, grouping, caging, edging, layering, plaiting, pleating/folding, rolling/cupping, spiralling, taping, threading, veiling, weaving, wrapping.  
  •  Water retaining methods – Floating, floral foam, moss, tape, tubes/phials, wax and water gels/pearls.

Sources of inspiration: Tradition, Botany, Emotion, Method/Methodology, Financial system.  

  • Design Schema:
  • Order class: Symmetry / Asymmetry
  • Design classification: Ornamental / Type linear / Vegetative
  • Line path: Radial / Parallel / Free association of traces

S24 Keep an efficient, secure and clear working setting with specific regard to the general public and colleagues.


Keep and deal with instruments, merchandise and supplies safely and in a fashion than minimises waste, harm and contamination.

Eliminate hazardous and non-hazardous supplies. 

Determine well being and security dangers for your self, the general public or colleagues. 

Undertake common checks and upkeep of kit which have to be carried out in keeping with producer’s suggestions, secure use of equipment and tools 


  •      The notice of danger assessments and perceive their significance.
  •      Protected strategies for shifting and lifting gadgets. 
  •      How one can discover COSHH info. 
  •      Why and when protecting clothes and tools must be used. 
  •      The necessity for an accident e-book and know the place it’s saved and the way it must be accomplished.
  •      How one can report RIDDOR.


B1 Talk successfully with supervisor, colleagues and clients and work successfully inside a crew.

B2 Exhibit an excellent work ethic, together with reliability, punctuality, delight in work and a focus to element, stamina and the flexibility to work below stress at peak intervals.

B3 Be capable of plan and organise day by day workload successfully.

B4 Be responsive and versatile to altering circumstances.

B5 Take an curiosity within the place of the enterprise throughout the wider trade.

B6 Embrace the usage of expertise, use it responsibly and take an curiosity in developments that would help the enterprise.

B7 Be prepared to study and contribute to personal persevering with skilled improvement together with collaborating in competitions, attending demonstrations and studying skilled magazines to maintain abreast of traits.

B8 Exhibit private delight within the job via acceptable costume and constructive and assured language.

B9 Exhibit the respect required when coping with botanical supplies.

B10 Work with integrity in an trustworthy and reliable method, placing private security and that of others first.

B11 Show skilled conduct and comply with firm procedures always.

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