A SERVICE that gives transport for finish of life care sufferers in Wales has reached a particular milestone.

Launched in August 2017, the Welsh Ambulance Service’s devoted Finish of Life Care Fast Transport Service has made its one thousandth compassionate journey.

Operated by the Belief’s Non-Emergency Affected person Transport Service (NEPTS), the group swiftly and safely transfer terminally sick sufferers to their most well-liked place of dying, easing the stress from sufferers and their households and relieving the strain on emergency autos.

The milestone was handed just lately the place a gentleman was transported from his residence to a specialist palliative care unit.

Edward O’Brian, Macmillan Paramedic and Finish of Life Care Lead for the Welsh Ambulance Service mentioned: “Whether or not it’s from hospital to residence or from residence to hospice, the service supplies dignity and permits the affected person’s remaining needs to be realised”.

“This formidable mission was put collectively to cut back the ready time skilled by sufferers to be transported to the setting they select.

“I’m thrilled that the service has reached and surpassed the 1000 journey marker and sit up for the service helping many extra households”.

The service was initially trialled in 4 pilot websites in South Wales, which allowed the Belief to check the standards and reserving course of guaranteeing the best questions had been being requested, the proper affected person information was being captured and to make sure sufferers’ wants had been being totally met.

Now working throughout all of Wales, the service has its personal devoted reserving quantity and desk within the management room which healthcare professionals use to rearrange transport.

The service has proved an incredible success with the common ready time for finish of life care transport now simply 52 minutes.


Kevin Brooks, a NEPTS Operational Crew Chief based mostly in Swansea, has been with the service since day one,

Kevin mentioned: “It’s an distinctive job and will be very powerful emotionally.

“Each time colleagues facilitate an finish of life care journey, we’re all the time certain to name on them afterwards for a welfare test.”

Recounting a very shifting event, he added: “There are occasions after we exit of our solution to give individuals remaining completely satisfied recollections.

“Final Christmas we had been taking a younger girl residence to be together with her two kids in her remaining days.

“She requested if she may see the attractive Christmas lights one final time.

“We diverted and spent a while displaying her the sunshine shows and letting her really feel the Christmas environment.

“It was a really particular second.”

Palliative care charity Marie Curie runs in-patient and group providers in Wales’ largest hospice in Penarth, Cardiff.

Medical Director Dr Jo Hayes mentioned: “We frequently want ambulance transport to convey very sick sufferers into the hospice or from the hospice to residence to be taken care of by our group providers. 

“We used to request transport from the 999 service and, relying on emergencies elsewhere, may wait a very long time.

“Now, with the Fast Transport Service in place, autos usually arrive inside the hour and the crew members are particularly educated to take care of sufferers close to the tip of their life.

“This collaborative strategy has made an infinite distinction in transporting dying sufferers in a well timed and compassionate method to the place the place they want to spend their final hours or days.”

NEPTS employees, who’re healthcare assist employees, got face-to-face workshops and an e-learning package deal to assist construct their data and obtain coaching within the likes of communication abilities and facilitating troublesome conversations.  

Every journey is fastidiously deliberate and if wanted, a nurse or physician can journey with the affected person for symptom management functions.



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