Incapacity Alliance BC (DABC) is looking for passionate and motivated volunteers to help our front-desk reception as we work to deliver again our advocacy work in-person at our workplace in downtown Vancouver. DABC is a provincial, cross-disability non-profit, charitable group that champions points impacting the lives of individuals with disabilities by means of our direct providers, neighborhood partnerships, advocacy, analysis and publications.
Our reception volunteers are sometimes the primary face or voice {that a} consumer interacts with when connecting with DABC. They exhibit an empathetic {and professional} angle and reply to inquiries about our providers. DABC gives quite a lot of providers that help shoppers with making use of for provincial and federal incapacity advantages, Incapacity Tax Credit score, Registered Incapacity Financial savings Plan, tax filings and tax credit, authorized help, and wheelchair accessible housing. Reception volunteers shall be skilled and mentored on an ongoing foundation by means of common supervision from the Advocacy Entry Administrative Assistant, Advocacy Entry Program Supervisor and the Entry RDSP Program Supervisor. All of our present reception volunteers have lived expertise with a incapacity.
Our Reception Volunteers:
- Reply to consumer inquiries over the telephone, e mail and in-person
- Display shoppers for eligibility of our providers and conduct consumption of consumer contact data for our waitlists
- Hold detailed and correct information of customer requests/calls
Reception Volunteers ought to have the next expertise and {qualifications}:
- Be pc literate and proficient with Microsoft Workplace software program, particularly Excel, Phrase and Outlook
- Have sturdy verbal and written communication expertise and the flexibility to speak complicated ideas in plain language
- Have wonderful interpersonal expertise and the flexibility to work successfully with shoppers and workers throughout many numerous backgrounds
- Be self-motivated, adaptable, and capable of work successfully with a staff in addition to independently
- Preserve knowledgeable, respectful and empathetic demeanor with shoppers and have the flexibility to handle consumer expectations because it pertains to the capability and scope of DABC’s providers
The next are sturdy property for this place:
- Lived expertise with incapacity
- Lived expertise with provincial incapacity advantages (PWD/PPMB)
- Expertise within the non-profit sector
- Expertise supporting folks with disabilities
- Information and understanding of neighborhood sources accessible to folks with disabilities
Volunteers will obtain a small month-to-month honourarium for his or her contribution to DABC’s advocacy work.
Hours Per Week: 1-2 shifts per week (every shift is 4 hours)
100% of DABC’s workers and volunteers are totally vaccinated in opposition to COVID-19. Most of the shoppers that DABC serves have medical situations which make them weak and extra vulnerable to extreme signs of COVID-19, and so it’s critical that DABC strives to guard our shoppers from danger of transmission. It’s DABC’s coverage to request that every one volunteers be totally vaccinated.
DABC is an open and numerous group that promotes inclusive hiring practices. We encourage purposes from certified candidates who determine as seen minorities, Indigenous individuals, and of all sexual orientations, gender expressions and identities. Folks with disabilities are particularly inspired to use.
To Apply: Please ship an e mail expressing your curiosity with the topic line “Volunteer Software”, together with a resume to advocacy@disabilityalliancebc.org. No telephone calls or faxes please.
